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This
training grant administered through
Inver Hills Community College
provides education and
skill-building opportunities for a
variety of employees in IP
Telephony.
Grant Class Registration Process
To
register for any of the grant listed
classes below, you must be an
employee of one of the companies
listed above. Please email
Tim Flug (tflug@inverhills.edu)
or
Rosie Giefer (rgiefer@inverhills.edu)
at Inver Hills Community College. If
you haven’t taken a class at Inver
Hills before, please include the
following information in your email:
-
Full Name
-
Home Address
-
Home Phone
-
Work Phone
-
Name, phone
number, and address of company
billing contact
-
Course title you
are interested in along with
start date of class
*
You will be contacted confirming
your registration.
If
you have taken a class before, just
make sure to included:
*
Once again, you will be contacted
confirming your registration.
Please Note: the deadline for
registration is 1 week prior to the
class start date.
Class Schedule
Grant partner liaisons and past
employee participates are informed
about upcoming class offerings (date
& times) as they become available.
The classes:
-
IP Telephony
Foundation
(includes all information from
Orientation)
-
Quality of
Service (QoS)
-
Cisco I
• CallManager
Express
-
Cisco II •
(CUCM) Cisco
Unified Communications Manager
-
Enterprise
Planning & Design
·
If
one or more Grant Partner Companies
are interested in repeating a course
or would like to
run an IP Telephony Orientation
course, they can contact Tim Flug
(651-450-8531)
Class Cost for Partner Companies
Grant Partner Companies pay a
discounted fee per employee, per
class.
Current Grant Class Spring 2008 Day Schedule •
Tuesdays & Fridays • 8:30am to
4:30pm
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Class |
Start Date |
Date |
Date |
Date |
End Date |
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Cisco I •
CallManager
Express |
5/2/08 |
5/6/08 |
5/9/08 |
5/13/08 |
5/16/08 |
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Current Grant Class Spring 2008
Evening Schedule •
Tuesday Evenings • 6:00pm to
10:00pm
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Class |
Start |
Date |
Date |
Date |
Date |
Date |
Date |
Date |
Date |
End |
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IP Telephony Foundation |
5/13/08 |
5/20/08 |
5/27/08 |
6/3/08 |
6/10/08 |
6/17/08 |
6/24/08 |
7/1/08 |
7/8/08 |
7/15/08 |
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Course Overviews
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IP Telephony Orientation
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Audience:
·
Students interested in IP Telephony
·
Managers
·
Technical Staff
·
Salespeople
Overview:
IP Telephony - Orientation
course is designed to help
students understand that
numerous technologies are
involved with IP telephony.
There are many terms and
definitions used in regards
to this technology and they
are not always synonymous.
This course helps bring
clarity to this technology,
make references, and build a
base knowledge that can be
used in future courses and
in the workplace.
In addition, this course
will help students
understand the impact IP
telephony has on the
enterprise, what might be
anticipated as IP telephony
is deployed, gain an
understanding of telephony
and data networking
architectures, and what
these architectures may look
like as convergence of these
two environments begins.
The main goal of this course
is to assist the students to
realize how an enterprise
can reap the full benefits
of IP telephony by taking
complete advantage of this
technology through forward,
“out of the box” thinking
and to teach them that IP
telephony isn’t just about
replacing the PBX and dial
tone.
Objectives:
The purpose of this course
is to teach both students
with a data technology
background and those
currently working in the
telephone or computer
industries the basics of IP
telephony. After completing
the course, students will:
·
Have a clear understanding of IP Telephony and its
impact on business
·
Understand basic data technologies
·
Understand basic telephony technologies
·
Describe the similarities and differences between the
two
·
Understand the PSTN and its components
·
Understand convergence and the impact on voice and
data technologies
·
Describe IP Telephony components, configuration and
basic design strategies
·
Have a clear understanding of the cost-saving and
other benefits of IP
Telephony
·
Understand the business impact of IP Telephony,
project steps and business
justification |
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IP Telephony Foundation |
|
Audience:
·
Students with a voice or data technology background
(e.g. CCNA)
·
Students who have completed the IP Telephony
Orientation course
·
Internal Voice Support Personnel
·
LAN Administrators
·
PBX Installers
·
Helpdesk Engineers
·
Level 2 and 3 Data Engineers
·
Network Systems Analyst
·
IT Technology Managers
·
Voice and Data Consultants
·
Network Managers
Overview:
The IP Telephony—Foundation
course is designed to build
upon the previous IP
Telephony—Orientation
course. The flow is much
the same but Foundation
takes a much deeper look at
the voice and data
technologies surrounding IP
telephony. The course is
designed to begin building
the necessary technical
foundation for today’s
workforce to become
effective IP telephony
engineers. Foundation
helps bridge the knowledge
gap between telephony and
data networking
departments. These two
technology groups, voice and
data, haven’t always worked
closely in the past.
Although both technologies
involved communications,
their structure,
philosophies and support
models in many cases vary
greatly. As a result there
is a need to develop new and
more close-knit working
relationships between the
telecommunications and data
networking personnel. To
achieve the greatest
benefits from the IP
technology, this
relationship must work
smoothly. This is one of
the primary focuses of the
Foundation course. Once
this is accomplished, the
groups will be operating
from a common ground.
Objectives:
The purpose of this course
is to teach both students
with a data technology
background and those
currently working in the
telephone or computer
industries an in-depth
understanding of IP
telephony. After completing
the course, students will:
·
Have a clear understanding of IP Telephony and its
impact on business
·
Understand data technologies
·
Understand telephony technologies
·
Describe the similarities and differences between the
two
·
Understand convergence and the impact on voice and
data technologies
·
Understand IP Telephony components, configuration and
design considerations
·
Have a clear understanding IP Telephony applications,
support models, monitoring &
troubleshooting
·
Understand the business impact of IP Telephony,
project steps and business
justification |
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Quality of Service (QOS) |
|
Audience:
·
Students with a voice or data technology background
(e.g. CCNA)
·
Students who have completed the IP Telephony
Foundation course
·
LAN Administrators
·
Level 2 and 3 Data Engineers
·
Network Systems Analyst
·
Voice and Data Consultants
Overview:
The IP Telephony – Quality of Service (QoS) course is
designed to build the
necessary technical
foundation for today’s
workforce to understand and
deploy QoS technologies. The
course starts by discussing
the basic concepts and
performance issues that are
the driving need for QoS in
the network. QoS
technologies and standards
are then covered to provide
student’s the necessary
knowledge to properly apply
QoS in the network. Finally,
the course builds upon this
base by providing the
configuration know-how to
implement the various QoS
mechanisms and technologies
to address common
performance issues in the
network.
The QoS course examines many
QoS factors including;
network topologies, native
device as well as network
application considerations
and requirements. The course
also covers deployment
strategies as well as the
ever difficult task of
monitoring and
troubleshooting network
performance. Students will
learn that QoS is a
technology that spans the
entire network and requires
a broad understanding of the
underlying technologies
involved.
Objectives:
To provide students with a
solid data technology
background an in-depth
understanding of network QoS.
After completing the course,
students will:
·
Have a clear understanding of QoS and it's impact on
business
·
Understand fundamental QoS mechanisms
·
Understand the general network factors of QoS
·
Understand how to configure QoS mechanisms in a LAN &
WAN environments
·
Understand the monitoring and support aspects of QoS
·
Learn QoS planning and design concepts
·
Learn QoS strategies that can be used to deploy QoS
and manage applications
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Cisco I
• CallManager Express |
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Audience:
·
Students with a voice or data technology background
(e.g. CCNA)
·
Students who have completed the IP Telephony
Foundation, QoS courses
·
LAN Administrators
·
Level 2 and 3 Data Engineers
·
Network Systems Analyst
·
Voice and Data Consultants
Objectives:
·
Understand PSTN theory and traditional telephony
components
·
Understand VoIP theory and Cisco hardware components
·
Understand Voice over IP signaling
·
Configure Voice ports and PSTN connections
·
Understand and configure dial plans
·
Understand the principles of Cisco CallManager
Express (CCME)
·
Understand the principles of Cisco Unity Express
(CUE)
·
Configure CUE |
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Cisco II
• (CUCM) Cisco Unified
Communications Manager |
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Audience:
·
Students with a voice or data technology background (CCNA)
·
Students who have completed the IP Telephony
Foundation, QoS & Cisco I
courses
·
LAN Administrators
·
Level 2 and 3 data engineers
·
Network Systems analyst
·
Voice and Data Consultants
Objectives:
·
Understand Voice over IP signaling; Skinny Client
Control Protocol (SCCP),
Media
·
Gateway Control Protocol (MGCP) & Session Initiation
Protocol (SIP)
·
Configure Voice ports and PSTN connections
·
Understand and configure dial plans
·
Understand the principles of Cisco Unified
Communications Manager (CUCM)
·
Understand the principles of Cisco Unity (CU)
·
Integrate with Cisco Unity
Express (CUE) |
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Enterprise Planning and
Design |
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Audience:
·
Voice and Data Consultants
·
Network Systems analyst
·
Level 3 Data Engineers
·
Technical Project Managers
·
Network and Voice Architects
Overview:
Enterprise Planning and Design (EDP) is a methodology used
to plan, design and
implement IP telephony
technologies. This process
utilizes technical elements
from previous IPT courses
and is based on real life
experiences and techniques.
EDP encompasses the entire
end to end project process
beginning with project
initiation and ending with
operational transition. EPD
should be used as a
guideline. Actual IPT
implementations can vary
based on a company’s size,
business and technical
requirements.
Introducing IP telephony to
an enterprise, regardless of
its size can be a complex
and difficult process. EPD
helps reduce this intricacy
by breaking down the process
into manageable components.
These components are then
broken into steps that can
be used to achieve positive
project results. It is
important to remember that
implementing IP telephony is
not just about installing a
technology. Successful
implementations require the
project participants to have
business, project management
and technical skills, some
of which are not commonly
found in IT departments
today. Not only does IPT
require business and project
management knowledge but the
technology spans formally
impassable department
boundaries. Engineers
involved with IPT projects
must have an understanding
of both voice and data or be
able to work closely with
their technical counterparts
from other departments. This
can not only be a technical
consideration but can become
political, depending on how
converged the voice and data
departments are within the
organization.
Objectives:
The objectives that will be
covered by this course are:
·
Understand the principles of IP Telephony project
planning
·
Define principles of creating enterprise vision
·
Understand principles of pre-planning assessments and
describe pre-planning
categorization
·
Cisco IP Telephony Design Concepts
·
Explain the Request for Proposal (RFP) process
·
Understand the principles of financial analysis
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