IP Telephony Overview
Inver Hills Community College (IHCC) has developed a comprehensive IP Telephony educational program designed to address the needs of the IT and business community. Our understanding and hands-on experience with IP-based technologies in
a corporate enterprise environment has given us a unique insight
in developing an educational program that is closely aligned with the needs of businesses
today.
IHCC's experience in helping companies achieve cost-effective architectural continuity, efficient organizational training, and a quick path to operational readiness greatly enhances the quality and substance of this program.
IHCC has a proven history with Cisco as a provider
of quality IT programs and is one of the leading
centers qualified to train instructors and students
in their computer network academy program.
IHCC leverages this relationship to provide a
comprehensive, hands-on, IP Telephony experience.
Workforce Development/Customized Training
IP Telephony classes can be customized to meet
the needs of individual companies and employees.
Classes can be delivered at times and dates, (e.g.
nights, days, weekends, etc.), to address the
requirements of businesses. Content and format
can also be adjusted.
Depending on the class, previous networking
and/or telephony experience for an IP Telephony
student is helpful. Industry Certification in Networking
(e.g. CCNA) or Telephony (e.g. CTP) is also a plus.
For more information on IP Telephony Courses contact:
Tim Flug (tflug@inverhills.edu)
651-450-8531 ph
To Register:
Contact CE/CT Department at
651-450-8531 or
training@inverhills.edu
Current Course Schedule & Pricing
|
Course Title |
Date |
Day & Time |
Cost |
|
Cisco II
•
CUCM "CallManager" |
10/22/08
to 12/10/08 |
Wednesday
•
6pm - 9:30pm
(4)
Saturdays ▪ 8:30am - 4:30pm |
$775 |
|
IPT Foundation |
1/14/09
to 3/11/09 |
Wednesday
•
6pm - 9:30pm
(2)
Saturdays ▪ 8:30am - 4:30pm |
$775 |
|
Enterprise Planning & Design |
3/25/09
to 5/13/09 |
Wednesday
•
6pm - 9:30pm
(2)
Saturdays ▪ 8:30am - 4:30pm |
$775 |
| IP Communications for Executives &
Managers |
|
Overview:
This
course is designed for non-technical
senior decision makers, this half-day
session will provide a framework to
understand the technological and
business forces that are driving the
development and adoption of integrated
telecommunications and information
systems based on internet protocol (IP)
standards. This is NOT a sales seminar;
rather it is an essential summary of
what you should know about a rapidly
evolving technology that is sure to
impact your business:
Objectives:
At the conclusion of this session,
you will:
- Increase your understanding of how this technology is enabling changes in business strategy, product delivery and customer relations
- Learn what to consider in evaluating the potential value and ROI for your company or agency
- Better understand the long-term implications of how telecomm manufacturers and service providers will position their current and future offerings
- Gain insight into how organizations are gaining a competitive edge in the global economy
- Gain an understanding of
Internet Protocol Communications (IPC) technology
- Walk away with a reference guide to basic IPC terminology
|
| IP Telephony Orientation |
Audience:
- Students interested in IP
Telephony
- Managers
- Technical Staff
- Salespeople
Overview:
IP
Telephony - Orientation course is
designed to help students understand
that numerous technologies are involved
with IP telephony. There are many terms
and definitions used in regards to this
technology and they are not always
synonymous. This course helps bring
clarity to this technology, make
references, and build a base knowledge
that can be used in future courses and
in the workplace.
In
addition, this course will help students
understand the impact IP telephony has
on the enterprise, what might be
anticipated as IP telephony is deployed,
gain an understanding of telephony and
data networking architectures, and what
these architectures may look like as
convergence of these two environments
begins.
The
main goal of this course is to assist
the students to realize how an
enterprise can reap the full benefits of
IP telephony by taking complete
advantage of this technology through
forward, “out of the box” thinking and
to teach them that IP telephony isn’t
just about replacing the PBX and dial
tone.
Objectives:
The
purpose of this course is to teach both
students with a data technology
background and those currently working
in the telephone or computer industries
the basics of IP telephony. After
completing the course, students will:
- Have a clear understanding of IP
Telephony and its impact on business
- Understand basic data
technologies
- Understand basic telephony
technologies
- Describe the similarities and
differences between the two
- Understand the PSTN and its
components
- Understand convergence and the
impact on voice and data
technologies
- Describe IP Telephony
components, configuration and basic
design strategies
- Have a clear understanding of
the cost-saving and other benefits
of IP Telephony
- Understand the business impact
of IP Telephony, project steps and
business justification
|
| IP Telephony Foundation |
|
Audience:
- Students with a voice or data technology background (e.g. CCNA)
- Students who have completed the IP Telephony
Orientation course
- Internal Voice Support Personnel
- LAN Administrators
- PBX Installers
- Helpdesk Engineers
- Level 2 and 3 Data Engineers
- Network Systems Analyst
- IT Technology Managers
- Voice and Data Consultants
- Network Managers
Overview:
The IP Telephony—Foundation course is
designed to build upon the previous IP
Telephony—Orientation course. The flow
is much the same but Foundation takes a
much deeper look at the voice and data
technologies surrounding IP telephony.
The course is designed to begin building
the necessary technical foundation for
today’s workforce to become effective IP
telephony engineers. Foundation helps
bridge the knowledge gap between
telephony and data networking
departments. These two technology
groups, voice and data, haven’t always
worked closely in the past. Although
both technologies involved
communications, their structure,
philosophies and support models in many
cases vary greatly. As a result there is
a need to develop new and more
close-knit working relationships between
the telecommunications and data
networking personnel. To achieve the
greatest benefits from the IP
technology, this relationship must work
smoothly. This is one of the primary
focuses of the Foundation course. Once
this is accomplished, the groups will be
operating from a common ground.
Objectives:
The purpose of this course is to teach
both students with a data technology
background and those currently working
in the telephone or computer industries
an in-depth understanding of IP
telephony. After completing the
course, students will:
- Have a clear understanding of IP
Telephony and its impact on business
- Understand data technologies
- Understand telephony
technologies
- Describe the similarities and
differences between the two
- Understand convergence and the
impact on voice and data
technologies
- Understand IP Telephony
components, configuration and design
considerations
- Have a clear understanding IP
Telephony applications, support
models, monitoring & troubleshooting
- Understand the business impact
of IP Telephony, project steps and
business justification
|
| Enterprise Planning and Design |
|
Audience:
- Voice and Data Consultants
- Network Systems analyst
- Level 3 Data Engineers
- Technical Project Managers
- Network and Voice Architects
Overview:
Enterprise Planning and Design (EDP) is
a methodology used to plan, design and
implement IP telephony technologies.
This process utilizes technical elements
from previous IPT courses and is based
on real life experiences and techniques.
EDP encompasses the entire end to end
project process beginning with project
initiation and ending with operational
transition. EPD should be used as a
guideline. Actual IPT implementations
can vary based on a company’s size,
business and technical requirements.
Introducing IP telephony to an
enterprise, regardless of its size can
be a complex and difficult process. EPD
helps reduce this intricacy by breaking
down the process into manageable
components. These components are then
broken into steps that can be used to
achieve positive project results. It is
important to remember that implementing
IP telephony is not just about
installing a technology. Successful
implementations require the project
participants to have business, project
management and technical skills, some of
which are not commonly found in IT
departments today. Not only does IPT
require business and project management
knowledge but the technology spans
formally impassable department
boundaries. Engineers involved with IPT
projects must have an understanding of
both voice and data or be able to work
closely with their technical
counterparts from other departments.
This can not only be a technical
consideration but can become political,
depending on how converged the voice and
data departments are within the
organization.
Objectives:
The objectives that will be covered by
this course are:
- Understand the principles of IP Telephony project planning
- Define principles of creating enterprise vision
- Understand principles of pre-planning assessments and describe pre-planning categorization
- Cisco IP Telephony Design Concepts
- Explain the Request for Proposal (RFP) process
- Understand the principles of financial analysis
|
| Quality of Service (QOS) |
|
Audience:
- Students with a voice or data technology background (e.g. CCNA)
- Students who have completed the IP Telephony Foundation course
- LAN Administrators
- Level 2 and 3 Data Engineers
- Network Systems Analyst
- Voice and Data Consultants
Overview:
The IP
Telephony – Quality of Service (QoS)
course is designed to build the
necessary technical foundation for
today’s workforce to understand and
deploy QoS technologies. The course
starts by discussing the basic concepts
and performance issues that are the
driving need for QoS in the network. QoS
technologies and standards are then
covered to provide student’s the
necessary knowledge to properly apply
QoS in the network. Finally, the course
builds upon this base by providing the
configuration know-how to implement the
various QoS mechanisms and technologies
to address common performance issues in
the network.
The QoS
course examines many QoS factors
including; network topologies, native
device as well as network application
considerations and requirements. The
course also covers deployment strategies
as well as the ever difficult task of
monitoring and troubleshooting network
performance. Students will learn that
QoS is a technology that spans the
entire network and requires a broad
understanding of the underlying
technologies involved.
Objectives:
To
provide students with a solid data
technology background an in-depth
understanding of network QoS. After
completing the course, students will:
- Have a clear understanding of
QoS and it's impact on business
- Understand fundamental QoS
mechanisms
- Understand the general network
factors of QoS
- Understand how to configure QoS
mechanisms in a LAN & WAN
environments
- Understand the monitoring and
support aspects of QoS
- Learn QoS planning and design
concepts
- Learn QoS strategies that can be
used to deploy QoS and manage
applications
|
| Cisco I •
CallManager Express |
|
Audience:
- Students with a voice or data technology background (e.g. CCNA)
- Students who have completed the IP Telephony Foundation,
QoS courses
- LAN Administrators
- Level 2 and 3 Data Engineers
- Network Systems Analyst
- Voice and Data Consultants
Objectives:
- Understand PSTN theory and traditional telephony components
- Understand VoIP theory and Cisco hardware components
- Understand Voice over IP signaling
- Configure Voice ports and PSTN connections
- Understand and configure dial plans
- Understand the principles of Cisco CallManager Express (CCME)
- Understand the principles of Cisco Unity Express (CUE)
- Configure CUE
|
| Cisco II •
(CUCM) Cisco Unified Communications Manager |
|
Audience:
- Students with a voice or data technology background (CCNA)
- Students who have completed the IP Telephony Foundation,
QoS & Cisco I courses
- LAN Administrators
- Level 2 and 3 data engineers
- Network Systems analyst
- Voice and Data Consultants
Objectives:
|
|
