Location, Staff and Hours
NOTE: You could cause a delayed response if you send a request for assistance to an individual. The IT technical staff have primary areas of responsibility but work as a team; they all monitor the request pool and will respond accordingly. Please help the department provide the best service possible by submitting technical requests using the HelpSys web form.
The technical service support staff members are located on the third floor of the Library building. The office area is generally staffed between 7:00 am and 6:00 pm Mondays through Fridays. After 6:00 pm until 9:00pm Mondays through Thursdays the Computing Lab staff (first floor of the Library building) respond to urgent technical support needs.
Each of the technical support staff members can resolve basic problems in most service areas. For more advanced problems, each technical support staff member has a key area of responsibility who may be called on to resolve more difficult problems.
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Technology Services Employees |
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Mark Peterson |
technology planning and department management |
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Stephen Strom |
server configuration and administration, network storage permissions, network account creation |
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James Brown |
network configuration and administration, network security, wireless networking, remote network access via virtual private network (VPN) |
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Dean Eddy |
database application development |
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| Annie Nguyen | web site development | |
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John Schoeppner |
telephone and network cabling infrastructure, telephone system management, printer support and supplies, general computer support |
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Adam Colwell |
classroom and lab computers, mobile computing, data backup |
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Terry Nelson |
office computers and applications, Desire2Learn (D2L) student support |
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Dorothy Vogel |
audio-visual media services |
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James Deacon |
instructional design, training, Desire2Learn (D2L) instructor support |
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Chad Anderson |
computer lab operations, general technical support evenings and Saturdays, Desire2Learn (D2L) student support |
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Charles Town |
computer lab operations, general technical support evenings and Saturdays, Desire2Learn (D2L) student support |
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Interns and |
assist the professional staff, answer technical support telephone |
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