Getting Assistance with Campus Technology
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DO NOT CALL 651-450-8444 for help with campus technology. That number belongs to a South St. Paul company and is NOT associated with the college. |
Step 1: Categorize your request as urgent or less than urgent.
You will have to determine the urgency of your specific situation, but keep in mind that properly categorizing the urgency of your request will allow our technical support group to prioritize their work to meet the needs of more people. Thank you for your cooperation.
Step 2: Choose a contact method.
E-mail is the most productive communication tool we have for less than urgent requests. The student technical support web form sends a message to a team of employees who know about the technical services available to students who have access to correct problems associated with those services. Employees can use that web form too.
The technical support staff strives to resolve all requests within 24 hours. Response times can vary depending on the time of semester; the first two weeks of the term are peak times so responses may be delayed during that period of time.
Students ON and OFF campus:
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submit the student technical help form
Employees who are ON or OFF campus:
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send a descriptive e-mail to Tech Support (support@inverhills.edu)
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DO NOT CALL 651-450-8444 for help with campus technology. That number belongs to a South St. Paul company and is NOT associated with the college. |
Students and Employees who are OFF CAMPUS:
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call the Computer Lab at
651-450-8653 -
students should be assisted directly
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employees might be transferred to x444
Students who are ON CAMPUS:
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go to the Computer Lab, 1st floor, Library building
The student employees who work in the Computer Lab can help resolve some problems encountered by students. If a student employee cannot resolve a problem they should contact one of the professional employees for additional assistance.
Employees who are ON CAMPUS:
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call x444 using a campus telephone (this is not a publicly accessible extension)
